Workplace conflict resolution

Workplace conflict resolution is a 3-day course that teaches you positive strategies to manage conflict situations in the workplace.

It will help you:

• develop more self-confidence
• take a proactive rather than reactive approach to conflict situations
• enhance your effectiveness in working with others.

Course structure

The course includes 3, full day workshops. You can choose to attend 1, 2 or all 3 days.

Workshop 1—Managing difficult behaviours

• Elements that can amplify conflict
• Strategies to manage difficult behaviour

Workshop 2—Introduction to interest-based negotiation skills

• Interest-based negotiation
• An effective model for negotiation
• Stages for a planned and impromptu negotiation

Workshop 3—Prevention and management of workplace bullying

• What is and is not bullying behaviour
• Strategies to manage and prevent bullying

Cost

• $1,358.00 (complete package)
• $1,127.00 (complete package) concession
• $478.60 for any single day.

Upcoming dates

• Brisbane
  5-7 November 2024

Register for Workplace conflict resolution